Shipping Policy
Payment Method
We offer Cash on Delivery (COD) for your convenience. You can select your favorite pet supplies and place your order with ease, paying only when you receive the goods.
Customer Support
If you have any questions after receiving your pet supplies, please contact our online customer service team immediately. We provide 24/7 customer support to assist you!
Logistics Terms
- Shipping Costs: Free Shipping for all orders!
- Order Processing Time: After your order is successfully placed, we will arrange shipment in the order of receipt. Orders are processed within 3 working days. We ship orders on Saturdays, Sundays, and public holidays.
- Estimated Delivery Time: Delivery takes approximately 7-10 working days from the date of shipment.
- Signing Instructions
- Please provide a valid shipping address and contact phone number where you can sign for the delivery when placing your order.
- When receiving the goods, please inspect the outer packaging for damage and verify the quantity of items against your order details before signing. If the outer packaging is damaged or tampered with, you have the right to refuse delivery.
- If you cannot sign in person, please entrust a third party to sign on your behalf and follow the above inspection requirements. The courier is only responsible for delivering the package to the designated address, and any person at the address may sign for it.
- For security reasons, orders cannot be modified after confirmation. Please ensure you provide the correct address and phone number when placing your order. We apologize for any inconvenience this may cause.
- Undeliverable orders due to insufficient or incorrect information will be held by the courier for 5 days. We will notify you via email to provide updated information. If no response is received within 5 days, the order will be returned to our warehouse, and a refund will be processed. We appreciate your understanding.
Return & Refund
- If the pet supplies you receive are defective, you may request a full refund.
- Specific return and refund methods and conditions are subject to the product details page and ordering process records.
- Returned items must be in their original condition, including all accessories, gifts, packaging, and accompanying documents (e.g., invoices). If a physical invoice was issued, it must be returned with the product. Failure to comply may result in the rejection of your return or refund request.
- The Company will handle all necessary documents (e.g., invoices, credit notes) required for refunds in accordance with applicable laws and regulations.
FAQ on Shipping
Q1: Can I specify a delivery time when placing an order?
A1: Delivery times vary depending on the courier company indicated in your order's shipping information.
Q2: How do I complain about the courier service?
A2: Please contact the local service hotline of the courier company indicated in your order's shipping information.
Q3: How long does delivery take?
A3: Under normal circumstances, delivery is completed within 7 working days from the date of shipment (excluding Sundays).
Q4: What should I pay attention to when signing for and inspecting the goods?
A4: Please ensure the outer packaging is intact. You may refuse to accept the package if the packaging is damaged.
Q5: Do I need to provide identification when receiving the goods?
A5: No. The courier is only responsible for delivering the package to the designated address, and any person at the address (e.g., a receptionist) may sign for it.
Q6: What should I do if my order was signed for by someone else without my authorization?
A6: Please contact the local customer service of the courier company indicated in your order's shipping information.
Q7: How do I track the delivery status of my order?
A7: Please track your order through the official website or app of the courier company indicated in your order's shipping information.
For any questions regarding shipping terms, please contact us at: service@mail.questfroth.com. Our customer service team is available 24 hours a day, 7 days a week to assist you.