Privacy Policy
We highly value the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with applicable data protection laws.
Core Principles
- We only collect personal data that is necessary for transaction processing or other specified purposes.
- Your data will be retained only as required by law or to fulfill the purpose for which it was collected.
You may browse our Website anonymously without providing personal information. We will not be able to identify you if you visit without logging into an account.
For comments or suggestions regarding privacy, please email us at: service@mail.questfroth.com
Personal Data Collection
The Company does not sell, share, or trade customer personal data with third parties. Collected data is only disclosed within the Company group for internal use. When you create an account, we collect the following basic information:
- Full Name
- Shipping Address
- Email Address
- Contact Phone Number
- Date of Birth
- Gender
Use of Personal Data
We use your personal data for the following purposes:
- To ship the pet supplies you have purchased.
- To provide updates on order status and customer support.
- To send you information about our products and services (if you do not opt out).
- To process your order and provide requested services.
Additionally, we use your information to manage your account, verify and process payments, conduct website user statistics, and improve our products and services. We may share your name and address with third-party logistics providers (e.g., courier companies) to facilitate delivery.
Note: For customs clearance purposes, the courier company may require you to provide your ID number.
We retain your order information for security purposes, but you can access and manage your order details, personal address, and subscribed newsletters by logging into your account. You are responsible for keeping your account credentials confidential. The Company shall not be liable for any unauthorized use of your password.
Personal Data Security
The Company is committed to ensuring the security and confidentiality of all collected personal data. We protect your information through the following measures:
- Restricting access to personal data to authorized personnel only.
- Maintaining up-to-date technology to prevent unauthorized access to computer systems.
- Securely destroying personal data when it is no longer needed for its intended purpose.
We use 128-bit SSL (Secure Sockets Layer) encryption to process your financial information. This is a recognized high-level security measure that is extremely difficult to crack.
Disclosure of Personal Data
The Company will not share your personal information with any organizations except for our trusted delivery service providers and related third parties necessary to fulfill our services.
In exceptional circumstances, we may be required to disclose personal data if we believe it is necessary to prevent threats to life or health, or to comply with legal or law enforcement requirements.
If you believe the Company has violated this Privacy Policy, please email us at: service@mail.questfroth.com
Changes to This Privacy Policy
The Company reserves the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on the Website.
Privacy Complaint
If you are dissatisfied with our handling of customer privacy or have a privacy-related complaint, please contact us at: service@mail.questfroth.com